Last updated: 18.12.2025
Thank you for shopping with us. Please read this policy carefully before making a purchase.
🔄 Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused and in the same condition as received
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
Customers are responsible for return shipping costs unless the item is defective or incorrect.
💰 Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds are processed to the original payment method
- Processing time: 5–10 business days, depending on your payment provider
🚫 Non-returnable Items
The following items cannot be returned or refunded:
- Perishable goods
- Personal care and hygiene products (if opened)
- Custom or personalized items
- Gift cards
- Items damaged due to misuse
📦 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund at no additional cost.
⏳ Late or Missing Refunds
If you have not received your refund after approval:
- Check your bank or card provider
- Contact your payment provider
- If the issue persists, contact us at info@valuexstore.com
📧 Contact Information
If you have questions about refunds or returns, please contact us:
Email: info@valuexstore.com
Business Name: valuexstore